Area 18 · Software and training

Training

A good share of the tickets reaching any IT support desk are not faults at all but questions. How do I share a folder rather than attaching the file again? Why will my e-signature not work on the new laptop? That text this morning saying a parcel could not be delivered: genuine or a scam? Each one takes a few minutes to answer. Added up, they swallow hours every week, and occasionally one of them opens the door to fraud. Our sessions run live over video and use the applications your people actually work with. Instead of a generic slide deck you get your own screens, your own files and the problems your team runs into most often. By the next morning your staff make fewer risky clicks and log fewer tickets.

2
ways to learn: in a group or alone with a tutor
Live
via Google Meet or Microsoft Teams, with optional recording
TR / EN
taught in Turkish or in English
Attendance
confirmed in writing for every learner

Subjects people ask for most

Six themes that small businesses, accounting practices, law offices and clinics keep coming back to. Content is never reused as is: every time, it is rebuilt from the client's own programs and incidents that really happened there.

Microsoft 365 for everyday work

Open to all staff. Working in SharePoint, OneDrive and Teams so that a document exists once, not in five competing copies nobody can date. Teams on Google Workspace cover the same ground in Drive and Meet.

Phishing and payment scams

Open to all staff. Fake courier texts, emails claiming a tax refund is waiting, supplier invoices whose IBAN was quietly swapped and messages from a bogus general manager who suddenly needs a transfer made today.

e-İmza, KEP and e-document portals

For accounts, reception and admin staff. Getting an e-signature working on a new computer, registered electronic mail through KEP, e-Devlet log-ins, and e-Fatura and e-Arşiv tasks in your e-invoice provider's portal, handled calmly rather than in the month-end rush.

CRM habits for sales

For people who sell. Customer conversations belong in the system, not in a diary left in the glovebox of a company car. Follow-up dates and marketing permissions need entering correctly too.

Copilot and AI assistants

For finance, support desks and marketing. Drafting and summarising faster without pasting personal data or client secrets into a tool where they do not belong. The KVKK authority's recommendations on generative AI are covered in the same session.

Systems and security basics

For people who look after IT alongside their real job. Managing user accounts, backups, the network and permissions independently, rather than waiting on an outside provider for every small change.

Sessions produce evidence you can put to use. Among the administrative measures expected of data controllers under KVKK are informing staff and running awareness training. Companies following ISO 27001 principles want that awareness work documented. For firms selling into the EU and using AI, the EU AI Act expects staff to have adequate AI literacy. The dated attendance list, the syllabus covered and the individual certificates we provide can all go into your records as evidence. Your security lead or legal adviser decides whether that is enough for your situation.

How a programme runs, start to finish

The calendar is yours. These are the stages, and the moments when we need input from a colleague on your side.

01

Pinning down the need

We talk with the manager who requested it and send learners a short survey that takes five minutes. People are grouped by what they already know, not by rank.

02

Syllabus and timetable

You receive a session plan with learning goals, durations and times, arranged so that no department is pulled away during month-end closing, a tax filing period or peak season.

03

Live delivery

The meeting link goes straight into calendars. If an error in the real system could cost money, exercises happen in a sandbox account or a duplicate populated with fictional records.

04

Attendances and quick guides

Every participant receives a personal certificate of attendance. The company keeps the recordings plus single-sheet how-tos for anyone hired later.

Frequently asked questions

We teach online only. Staff may sit together around a projector and a speakerphone, or each person can join from their own desk, which makes the hands-on exercises easier. Colleagues at another branch, on a building site or working from home do not lose half a day travelling.

We suggest ten to twelve, which leaves room for everyone to try things and speak up. An awareness talk on phishing tolerates more listeners since there is little to practise. In a spreadsheet or SharePoint class, each extra person dilutes what the rest take away.

Recordings are split into short clips per topic and handed over with written walkthroughs, which covers most cases. When a handful of recruits start at the same time, a short induction session makes more sense than repeating the full programme.

A personal certificate of attendance, while the company receives a dated list of attendees with the topics covered. Both can be filed with your KVKK, information security or AI literacy records. It is not a vendor certification or an officially recognised qualification, and we say so from the outset.

Some support schemes set conditions for the training provider, and Apply is not an adviser or training body authorised by any of those institutions. We do not prepare applications and cannot tell you whether support will be granted, so please confirm eligibility with the relevant institution first. Training is charged like our other services: €55 an hour plus VAT for companies, and €45 an hour including VAT for private individuals booking one-to-one sessions. You will know the price of the whole programme before it starts.

A training plan for your teams

Tell us who needs to learn what and how many people are involved. We will reply with a suggested format, content and schedule.

Availability
Weekdays 09:00-18:00 Turkey time (GMT+3); an answer follows by the next working day
Calls
By video, over Microsoft Teams or Google Meet

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