Prices for remote IT support

For businesses they do not; each amount is net. Invoices arrive by email as PDFs at the end of each month or project stage, with thirty days to settle. Because Apply LLP is incorporated outside Turkey, it does not issue e-invoices through GİB; please ask your own accountant how VAT on a service bought from abroad should be declared on your side. Private clients see prices incl. VAT: sessions from €35, working hours at €45.

We invoice in euros, and payment goes by SWIFT transfer in EUR to the bank account printed on the invoice. As the account is held abroad, a transfer can take 1-3 working days and your bank may deduct a fee. Billing questions go to finance@apply.tr, and the full details are on the payment page.

No. You are paying for coverage rather than a ticket allowance, which means a turbulent week after a major Windows update leaves the monthly fee untouched. Things change only if your headcount grows for good or a new server goes live; then we revisit scope and price together, following the rules set in the contract.

Duration and notice are negotiated with each company and recorded in the contract. The same document describes how a parting of ways works, with passwords, documentation and backups handed back, so no client is ever locked in to a single provider.

Yes, many firms split things this way. Your IT person might keep user support and the sector-specific software, and we take care of the server side, the backup regime and security. We can also stand in during annual leave. The scope is shaped around whatever is missing on your side.

Either at €55 an hour plus VAT or at a fixed price we give you beforehand, and in both cases only after written approval. A brief email is enough. We never start out-of-scope work on our own initiative and invoice it after the fact.

We will not, and that is precisely why the prices sit where they do. We work solely over encrypted remote access, which covers the vast majority of faults. When hardware has to be touched, our engineer remains on video with the person physically present, your own employee or a firm you hire, step by step until everything runs again.