End-to-end IT support

Start is for companies of up to 10 users, from €490 a month plus VAT, with a 4-hour response. Business costs €1,090 a month plus VAT and responds within 1 hour. Premium begins at €2,190 a month plus VAT, responds within 15 minutes and includes the round-the-clock duty line described in the contract. When deciding, think less about headcount and more about what a half-day outage costs you.

Often, yes. A one-person IT team leaves the business exposed during holidays, sick leave or a big project. In that case the work is split: user requests and day-to-day tasks might stay in-house, while servers, backups and security patching move to us. The split is written into the scope list.

Neither. We don't sell or rent equipment and there are no site visits. We tell you which model to buy and you order it from your supplier. Physical jobs such as plugging in a cable or restarting a modem are carried out by a member of your staff while we guide them on camera. Larger jobs like cabling go to a local firm of your choosing.

Projects such as opening a new branch or migrating the email platform are quoted at a fixed price when the scope is clear, or billed at €55 per hour plus VAT against an estimate given beforehand. The monthly report shows plan fees and project hours on separate lines.

A PDF invoice is emailed at the end of each month with 30-day payment terms, settled by SWIFT transfer in EUR. As a foreign company, Apply LLP does not issue e-invoices through the Turkish Revenue Administration. How reverse-charge VAT applies to a service purchased from abroad is something your accountant should confirm. Send billing questions to finance@apply.tr.