In a lot of Turkish SMEs, computers are looked after by whoever in accounts is "good with tech", or by a freelance technician who drops in once a month. The passwords live in his notebook and the modem settings live in his head. When he is away on leave or simply not picking up, the business waits. Apply moves that burden from one individual to a team: staff questions, Microsoft 365 or Google Workspace, logins and permissions, servers and backups. Every task is carried out remotely over encrypted, logged connections, and the time within which we respond is a number in your contract rather than a verbal promise.
They combine freely. A typical path begins with end-to-end support for a fixed monthly sum; night and weekend cover gets added later, once the web shop is taking weekend orders or the factory moves to three shifts.
Built for firms without an IT team of their own who would rather ask a single desk about anything. You pay a predictable monthly sum instead of hourly bills that swing up and down.
Servers and cabling are already in capable hands, yet small daily questions from colleagues swallow the week: a locked account, a printer that refuses to print, a folder gone missing in Outlook, a Logo report that stopped opening after an upgrade.
Aimed at companies split into several departments: a written list of what can be requested, a single ticket queue, ranking by how badly work is affected, and figures you are free to check yourself.
On-call engineers at night, at weekends and during bayram for anything that must not stay broken until Monday. Common among sellers on Trendyol and their own sites, shift-based plants, warehouses and hotels.
While things work, IT support is the last thing on anyone's mind. Something specific tends to force the question. Below are six situations we hear about again and again, each with its own natural starting point.
The freelancer who fixed everything for years has moved city or retired. You are left with a modem password and half a note. The first week goes on securing administrator logins, the domain and the mail tenant; the remaining loose ends follow one by one.
With eight people a single shared Wi-Fi password was harmless. With thirty, leavers keep live mailboxes, unused licences keep billing and updates sit untouched for months. That picture fits end-to-end support well.
The person meant to steer the ERP migration answers "I forgot my password" twenty times a day. We become the first port of call and leave the projects where they belong.
If an ikas or WooCommerce store falls over late on Saturday, the first sign is a thin order report on Monday. Only the systems that earn money around the clock get on-call cover; the rest waits for office hours.
For an accounting practice, month end is when the server and the internet line are under the heaviest strain. We move updates away from those dates and deal with troublesome machines in the quiet weeks.
A European customer wants an exporter to prove that patches are current, access is controlled and restores are tested. With a service desk and its monthly report, that evidence is always ready to send.
Taking over your IT is a short project with clear milestones; how long it lasts depends on the size of your estate. Every meeting happens over video in Microsoft Teams or Google Meet, so nobody has to travel anywhere.
About sixty minutes with the colleague who currently knows the IT best. By the end we can sketch users, systems and open jobs.
Monthly fee, scope and response times go on paper. We also sign a data processor agreement under KVKK, and we do not connect to anything before it is in place.
Passwords are transferred to an encrypted password manager, each device receives a monitoring agent, we list every asset, and employees receive a single page explaining where to send requests.
Tickets are worked on every day and maintenance sticks to agreed windows. Every so often we meet the management team to go over costs, risks and upcoming priorities.
Three things set the price: head count, number of servers and the speed of response you want. All figures are in euros, VAT excluded. Anything beyond the plan costs €55 per hour plus VAT, always estimated in advance and started only after you approve it.
Start
from €490/month
Up to 10 users, Monday to Friday 09:00-18:00, reply within 4 hours. A good fit for law firms, doctors' surgeries and compact offices that run everything in the cloud.
Request a priceBusiness
€1,090/month
Reply within one hour, plus monitoring of servers and the Microsoft 365 tenant, restore-tested backups and a monthly review of the figures over video.
Request a pricePremium
from €2,190/month
Reply within 15 minutes, named engineers who know your setup, a 24/7 on-call line handed over with the contract, and scheduled review meetings.
Request a priceUsually not; we work alongside them. A division of labour that works well: your employee stays in charge of sector software, internal projects and day-to-day contact with departments, where inside knowledge beats any outsider. We pick up the helpdesk, patching, backups and the days they are on leave or off sick. Responsibility stops resting on one pair of shoulders, and continuity costs less than hiring a second person.
We do not come to your premises, and that is the foundation of how we work rather than an exception. If a device needs restarting or a cable needs moving to another port, someone from your team does it while our engineer talks them through each step on a video call. Bigger jobs go to the local electrician or technician you already use, and we send them written instructions. You buy new laptops from whichever supplier you like and we configure them over the network.
That set-up is exactly where remote support shines. With no travel involved, distance changes nothing: Ankara, Gebze and a sales rep on the road in İzmir are all covered by identical response times. With multiple locations, early on we also plan to bring user accounts and network layout onto one common pattern, otherwise you end up managing a separate exception at every branch.
A data processor agreement under Law No. 6698 (KVKK) is signed before the first connection. Each session requires a second verification step and is logged with date and time, and we follow ISO 27001 principles. The appointment system, the patient management software and their links to e-Nabız, MEDULA or e-Reçete are for the software supplier to maintain. Everything below that layer is ours: PCs, logins, the office network, patching and backup. We deal with the supplier for you and authorise their support connections. Because health data is involved, access rules are narrowed further in the contract.
For contract clients, every email to helpme@apply.tr becomes a timestamped ticket the moment it lands. If you like, we also open a shared channel in Microsoft Teams. When something is easier to show than to describe, the engineer starts a video session and you watch the screen together. There is no public phone number, which means no report ever gets lost in one person's pocket.
The service is provided by Apply LLP, which is registered outside Turkey, so we do not issue e-Fatura through GİB. You receive a PDF invoice by email at the end of each month, in euros. How VAT on a service bought from abroad should be declared on your side is a question for your mali müşavir. Billing and payment questions go to finance@apply.tr.
Tell us how many people work for you, whether you run servers of your own and whether you need help outside office hours. We will send a monthly fee proposal that lists every service it includes.
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