It is the last week of the tax filing period at a twelve-person accountancy practice in Kadıköy. At quarter past nine, one accountant's e-signature vanishes after a browser update. Towards noon, the intern cannot get into Microsoft 365 because the authenticator never made it onto a new phone. By mid-afternoon the multifunction printer has stopped emailing scans. None of it is a catastrophe, yet each one halts work at somebody's desk, and the practice owner spends half the day wondering whom to ask. A helpdesk removes that question. The employee writes through a channel they know, the message turns into a numbered ticket, a technician joins their screen once they approve, and in most cases the fix is done in that same session. As a manager, you see each month which problems cost the most time and which keep coming back. The helpdesk can also be taken on its own by companies that handle servers and networks themselves but are drowning in daily questions.
In a typical office week, nearly every request falls under one of these headings. Each has a prepared resolution path, which is why most are closed at the first connection.
Card readers that are not detected, missing drivers, Java or browser conflicts, and login errors on the tax portal, e-Devlet or the KEP registered email service. For accountants and law practices these top the list every week.
Locked accounts, expired passwords, authenticator apps that did not move to a new phone. Before any reset, we verify identity through a method agreed in advance.
Folders gone missing in Outlook, client correspondence caught by the junk filter, a camera that fails in a Teams meeting, OneDrive or Google Drive sync that has stalled.
A Logo, Mikro, Netsis or Paraşüt client unable to reach its server, the wrong fiscal period, a report that will not generate. When the fault lies inside the software, we open the case with your reseller and track it to the end.
Stuck print queues, a scanner that will not save to a folder, a barcode printer driver, a second monitor. If one device keeps misbehaving, the report flags it separately.
A VPN that refuses to connect from home, a company app blocked on hotel Wi-Fi, a sales rep's laptop at a trade fair. Any work device with internet access is within our reach.
Set-up takes a few days. The slowest part is teaching people to message the helpdesk instead of leaning over to the next desk.
You send over the staff and device list. The remote-access agent is deployed via Intune or through a one-click installation link.
Everyone receives a short note explaining the channels, service hours and how to write a good request, and the same text is pinned in Teams.
The first weeks bring chronic problems people had simply put up with: a PC that takes ages to boot, a printer that has not worked for years. We close them one after another.
A brief report showing which topics absorbed the most time and what you should change so they stop recurring.
“Could you reset my password?” is the riskiest request we get. Attackers frequently target helpdesks rather than systems, posing as an employee to have a password or second factor reset. For that reason we agree the identity check with you during set-up. A reset might only proceed after the person's manager confirms it in Teams, or through a second channel registered beforehand. That extra minute or two is trivial next to the cost of a hijacked account.
That depends on the plan: 4 hours with Start, 1 hour with Business and 15 minutes with Premium, during service hours of Monday to Friday, 09:00-18:00 Turkey time (GMT+3). When several tickets are open at once, an accountant unable to reach the tax portal on the filing deadline outranks a request for a new email signature.
Email to helpme@apply.tr, the client portal, or a dedicated Microsoft Teams channel. Every message is turned into a numbered ticket automatically, and its status is visible to the sender at any moment.
We support the work apps on them, meaning Outlook, Teams and the authenticator. The handset itself, private accounts and photos are out of scope. For remote staff, it is sensible to record that boundary in the written remote working agreement as well.
They are timestamped and handled from 09:00 on the next working day according to urgency. If you need someone to act at night or at weekends, that is covered by the duty line in Premium or by the 24/7 support service.
No session begins until the employee accepts it. They follow every step on screen and can disconnect at will, and each session is recorded against the ticket. Before we first connect, we sign an agreement with your company setting out our duties as a data processor under KVKK, Turkey's personal data protection law.
Tell us how many people work at your company and who helps them with IT problems today. We will propose channels and a way of working, and log any outstanding issues right away.
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A reply will reach you by the next working day at the latest. If your message says work has come to a halt, it goes to the top of the pile.
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