Forget queuing at a repair counter or taking a morning off to wait for someone. Send a short message, settle on an hour that suits you, and an engineer joins your device over the internet once you allow it. Everything unfolds in front of you, and questions are welcome at any point. Closing the small window on your screen cuts the link immediately, so the decision is always yours.
Most home computer trouble has nothing to do with broken parts. It comes from a setting someone changed, an update that stopped halfway or software nobody meant to install, every one of those is fixable online. When hardware really has failed, we tell you straight and write down what to ask the repair shop.
We trim the list of programs that launch at start-up, uninstall the trial software the manufacturer shipped, and check the drive plus any outstanding Windows or macOS updates. Afterwards you hear honestly whether a faster SSD or more RAM would pay off on that model, or whether the money is better saved. Read further on the PC clean-up and malware removal page.
Pop-up adverts keep appearing, a red warning insists the computer is blocked until you phone some helpline, or you opened a link from an SMS that looked like a cargo delivery notice. We strip out the harmful software and dodgy browser add-ons, then configure protection so the same thing does not come back a month later.
Messages sit in the outbox, the storage quota is full, or the mailbox will not sync to your mobile. We go through the settings, recover older mail if the server still holds it, and set up folders that are easy for you to keep in order.
The browser will not load the e-Devlet log-in page, the app is missing on your new phone, or online banking hangs on the verification step. We walk through the set-up alongside you until you are successfully signed in. Passwords, one-time codes and personal details are typed by you alone; we neither see nor request them.
With us guiding you, you log into the settings of the modem supplied by your internet provider. Together we change the Wi-Fi password, create a guest network, install the latest firmware and find a better spot for the box so the back bedroom gets signal too. If the printer has vanished from the network, that goes on the same session.
Wedding albums, holiday snaps and childhood pictures living on a single drive are one failure away from being lost. We arrange automatic copying to an external drive or to cloud storage (OneDrive, iCloud and Google Drive all work), and finish by pulling back any file you name, proving the copy is usable.
We migrate files and applications from the old device, switch on two-step verification for key accounts such as banking and mail, and cheerfully take the questions you might hesitate to ask elsewhere. Anyone who wants several unhurried lessons can look at One-to-one training.
Each price already contains 20% VAT, and you know the amount before anything starts. Should the job look like running over the estimate, the engineer pauses and checks with you first.
One remote session
from €35/session
One clearly defined issue: an email account, a printer, getting into e-Devlet or an application that crashes on launch. Incl. VAT.
Pick a timeTidy-up and security
€45/hour
Very sluggish computers, infections, building a backup routine or migrating to a new laptop. We estimate the hours before starting. Incl. VAT.
Ask for helpTutoring hour
€45/hour
An hour over video, as slow or quick as you like: sorting email and photos, sensible passwords, safe online shopping, or getting comfortable with a new smartphone. Incl. VAT.
Choose a slotThere are no home visits. Everything is handled over the internet. Where a part must be swapped or the casing opened, you get a written brief for the service centre, so nobody can talk you into an unnecessary repair.
All you need is a computer that switches on and a working internet connection.
Fill in the form or email support@apply.tr, mentioning the symptoms, the device and the hours you are free.
Our reply names the fee and suggests a slot. Payment is made beforehand with a credit or debit card, using a protected link.
A lightweight remote tool is installed and you pass on the code it displays. If you are not sitting there, no connection is possible.
The whole repair is visible as it happens. A follow-up email lists the changes and suggests how to avoid a repeat.
Apply does not contact private individuals unprompted. Sessions start only after you reach out, and confirmations arrive exclusively from support@apply.tr. Banking passwords, SMS verification codes and e-Devlet credentials are never requested by us. Anyone using our name to ask for them is a fraudster, so end the exchange immediately.
No. Each connection is encrypted, needs a fresh code from you, and ends the moment you choose. With the program shut, your computer is out of our reach.
A remote fix requires a working machine, yet it is still worth writing. Pointing your phone camera at it during a short video chat typically reveals whether power supply, battery or system is at fault, and sometimes it starts again while we talk. Otherwise we draft a brief diagnosis for a nearby technician.
Quite often, as long as the files were merely deleted or synced to cloud storage and the disk has not been used heavily since. A physically damaged drive needs a recovery laboratory, and we are happy to help you find a trustworthy lab and understand its pricing.
Card payment happens in advance through a protected link, after which a receipt is emailed. Ask before paying if you would like an invoice made out to you. Details are on the Payment page.
As a consumer entering a contract at a distance, you generally have a right of withdrawal under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation. The regulation does, however, list services whose performance began with your approval before the withdrawal period ended among the exceptions to that right. That is why we ask for your explicit go-ahead when you want a session to start straight away. To withdraw before a session has begun, simply email support@apply.tr.
Small firms and sole traders can choose service plans with contractually agreed response times and continuous monitoring, all delivered remotely.
Write a few lines about what is not working and when you can sit at the computer. During business hours we reply by email with a price and a suggested time.
We have your enquiry
A reply will reach you by the next working day at the latest. If your message says work has come to a halt, it goes to the top of the pile.
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