Picture a three-person insurance agency in Konya where policies, client correspondence and WhatsApp Web all share a single desktop. Some weeks back, somebody grabbed a “free” PDF editor from an unknown website. Ever since, searches land on a strange page, betting banners appear at the edge of the screen, and mornings begin with a ten-minute boot. Then a client reports receiving an odd invoice link sent from the agency's own mailbox. By now the real issue is not speed: credentials may have leaked, and the account may be mailing people on an attacker's behalf. We never start by deleting things at random. First we listen to the symptoms and establish what is going on, then we put your data somewhere safe, clean the machine and close whatever gap let the infection in. It is all done remotely. The person at the keyboard opens the session, sees every action and can disconnect whenever they like. Businesses book this service, and so do individuals who need a hand with a home laptop.
People rarely arrive with a diagnosis; they arrive with a symptom. Here are the complaints we hear most and what we examine for each of them.
Hardware is the first suspect: disk health figures, memory pressure, overheating. Then come startup items, scheduled jobs and years of leftover temporary files. Not every slowdown is malware; sometimes the honest answer is a new SSD, and we will tell you so.
We clear rogue extensions, swapped search providers and site notifications posing as security warnings from Chrome, Edge and Firefox. Most of what users describe as a virus falls into this group.
Hidden forwarding rules are deleted, unknown sessions in Microsoft 365, Google and WhatsApp Web are signed out, passwords are reset from a trustworthy device, and together we decide what to tell your clients.
An offline Microsoft Defender scan that runs before Windows starts, plus a second independent engine. Anything suspicious is quarantined. The source is often a cracked download, and we propose a legal, affordable replacement for it.
That signals ransomware and follows its own procedure: the machine comes off the network but stays powered, and shared folders and other devices are checked. For company devices we weigh up with you whether KVKK requires notifying the Turkish data protection board within 72 hours and whether to alert USOM, the national incident response team.
Updates are switched on, Defender's ransomware shield protects document folders, internet-sourced Office macros are blocked, daily work moves to a standard account without admin rights, and a regular backup is put in place.
Businesses without a contract are billed at €55 per hour plus VAT. Private clients pay from €35 for a remote support session and €45 for every additional hour, VAT included in both.
Which device, what you have seen, and for how long. If you suspect malware, turn off Wi-Fi or pull the network cable, yet keep the computer switched on.
Open the link we send and grant access. During the first half hour we diagnose the machine and copy important files to safety.
Repair or reinstall from scratch? We give you the time and cost of each route and you choose. Lengthy work is scheduled for hours when the machine is idle.
Protective settings go in, and a brief report follows: what we found, what changed, boot time in seconds before and after, and whether the device merits further spending.
Never change passwords on the infected computer. If a keylogger or browser credential stealer is running, any new password typed on that machine reaches the attacker within seconds. Change your email and banking passwords from a clean device first, such as your mobile or another computer, and switch on multi-factor sign-in. We then identify which accounts still have live sessions on the infected machine and close them one by one.
The first half hour of diagnosis answers exactly that. Disk health, whether memory is sufficient and what launches at startup usually make the picture clear. If the hardware is the culprit, we say so before you spend hours paying for a clean-up.
Occasionally. A format, though, means reinstalling programs, licences, e-signature drivers, printers and preferences, which on an office PC with accounting software can consume a whole working day. Once diagnosis is done, we set the cost of both routes side by side.
Refuse. Apply never contacts you unprompted asking for remote access. Sessions only begin in response to a request you raised and through a link you open yourself. Please report fake “technical support” approaches to support@apply.tr.
A computer with a working internet connection, roughly an hour of your time and an email to support@apply.tr are all it takes. Sessions start at €35 including VAT, paid upfront by card via a link. On a video call we can also review the apps and account settings on your phone.
We work on programs and settings, never open documents without your consent, and every session is logged. Business clients sign an agreement with us before first access, setting out our obligations as a data processor under KVKK.
How many devices are affected, what are the symptoms and when did they start? We will reply within one working day suggesting a time for a remote session.
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